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When one focuses on customer retention rather than just acquisition, the customer becomes all yours. This is what I experienced during my Leh Ladakh Road Trip with Team Himalayan. Right from the moment we checked-in to our hotel in Manali to the day we reached back home, the team ensured each one of us was comfortable and safe. When it comes to traveling, stay and food, this group did not leave a single mark as a scope of improvement - everything was more than worth it. Among the group members, some went on bike trip while few chose to go by tempo traveler. Also, there were people from another travel group who were badly looking forward to be managed well by someone other than their own coordinator due to some issues. But Team Himalayan took all the pain and successfully executed a never-asked-for job (no money/commission charged) to manage them as well, to such a great extent that its own group members did not happen to have any kind of trouble at all. Hence, I will highly recommend going, without any second thought, for all possible trips in future with this travel group.

Khushboo Kansal
July 9, 2018

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